We were given a new room with clean sheets, but the room was still not clean. Had we not checked in at 3 am I would not have stayed there.
Our room had a urine smell, the bed spread had spots of unknown origin. I asked front desk for fresh bedding. There were no other hotels or rooms available in town. I seriously considered sleeping in the car. There was no complimentary breakfast. It was dingy, dirty and musty. In a nutshell, dont stay here.
I booked this hotel because it was very economical - what I needed at this point. The room was acceptable - but you could tell there was wear and tear. Iron burn in the carpet, only one bedside table for the queen bed, the sprinkler system nozzle was surrounded by paper towels crammed into the ceiling, carpet did not appear clean or vacuumed, lamp on the desk was missing a bulb. Pretty sure the sheets were clean - but not crisp and obviously clean. The staff when I checked in was very helpful - the other days I had no interaction to rate. Breakfast was minimal - but workable.
This was the nastiest hotel I have ever stayed in. The only reason I gave it 1 star is because I had to. Our sheets had blood on them, there was a bloody band aid in the hall for 2 days until I told the front desk. My bathtub was dirty when I arrived. There was trash behind the refrigerator and everywhere else I turned. Talking to the front desk was a joke, they continuously lied about resolving our issues and the manager/owner would never speak to us.
The rooms were clean, the staff was friendly, the breakfast ok. The price was outstanding. For what we paid it was better than expected.
This was a bad representation of a Wyndham property.
STAY AWAY FROM THIS PLACE!!!!! IT IS TRASH!!!!!
Terrible customer service. I am a Diamond member, I tried explaining the rewards to the lady at the desk and she told me she was to busy. Totally ignored me. I told her I would need to talk to a manager and she said they would not be in until tomorrow. Then i said i would have to call customer service and she said go right ahead. She had no clue about the reward program, just as most of the hotels that advertise do not as well. Very rude employee. The bed is like a rock and all I could smell was cleaning solution that irritated me eyes. Avoid this hotel at all costs.
Howard Johnson Lubbock Tx is a US Lodging based in Lubbock, Texas. Howard Johnson Lubbock Tx is located at 5108 I-27, Lubbock, TX 79412, USA.
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