If you care about your hard earned money then Stay Away from this Place!!! They run a business Mickey Mouse style. They messed up my $200 clothing and their manager Jewel took no responsibility to get this issue resolved by avoiding my calls for nearly two weeks!! Horrible experience!
Awful family runs this business. Besides constantly messing up orders or articles of clothes, the family has no issue with being dishonest or CHOKING employees.
I will never use them again. They charged me for a shirt they had first lost, when it was found there was no identifying information attached and it was more than two weeks past the promised due date. Bad business practice.
Took a nearly brand new $45.00 shirt to have it cleaned- right after I dropped the shirt off I received a call from Jewel stating she had found a tiny hole in the back towards the bottom of the shirt.Went back to pick up the next day and took the shirt home. When we removed the plastic covering we found the shirt had several bleach or chemical stains all over the front that were not there prior to it being dropped off. I called the next day to see what was used on the shirt , I spoke with Jewel who asked me to take the shirt in - as soon as I walked in with the shirt she pretty much screamed at me saying that the stains were there prior to me dropping it off- at which point I told her that she did not mention anything like that when she called me about the hole so obviously there were no stains when it was dropped off otherwise she would've brought that to my attention. She asked that I leave the shirt there til Monday- which is today and it would be done by noon. I called just now and no one even knows where the shirt is now- they have it listed as lost! and Jewel is out the next couple of days !!!
Master Cleaners is a US Laundry based in Lubbock, Texas. Master Cleaners is located at 10301 Slide Rd, Lubbock, TX 79424, USA.
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