I have been a loyal customer to Kay's for years and the first experience was great however lately the service has been just awful! When calling about my ring the First Lady was really rude and sounded super annoyed that I didn't have a claim number, in an email I never revieved and no it was not in my junk mail either! Then the second lady got in and proceeded to tell me "the email may have gone to junk mail" nothing was sent. Every time weve gone in store we have had to wait over 20 minutes for help overall just tired of the awful customer service.
Bought my wife's engagement ring here. Diamond fell out of the ring about 2 years later. They have a warranty system where you have to get your ring inspected every 6 months, well that only counts if they actually log that you came in, which apparently they don't. Even though I paid a lot of money for their warranty, they didn't log the last time that we came to get it inspected so they refuse to honor it and any conversation with them results in them blaming us for not making sure they did it.
Sales rep charged for resizing fee without mentioning, added warranty without asking, and claimed resizing alone would be more than coverage plan he sold me without asking.
Kay Jewelers is a US Jewelry Store based in Lubbock, Texas. Kay Jewelers is located at 6002 Slide Rd., Space D-9, Lubbock, TX 79414, USA.
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