Our over all experience with this place has been horrible, not once but twice. The first time we ordered a sofa bed that we needed pretty quickly. When we ordered it, Jerry told us we would have it in a week. Three weeks went by and nobody even tried contacting us for an update or anything about a delay. When we went in they said it wasn't at the warehouse which is exactly why we chose that specific chair bc we were initially told otherwise when purchasing. However, this situation was corrected by Rhonda as she gave us the one off the floor. At this time, we ordered some couches and Rhonda said they would be here mid May, which we are now end of May. Every time we call, we are told something different and the date has now been pushed back a whole month. Nobody there takes accountability for the situation and feel like we are given the run around every time we call to check on it. Very disappointed!
Friendly service, wife and I didn't feel pressured by sales staff. Lindsey did a great job helping us find what we needed.
Went in to get a couch for my new apartment. Got lots of help with all my questions. There was definitely lots of options. Awesome store!
I definitely recommend Sofa Mart. 5 stars for everything. They have a great sales team & they were all willing to help me find what I was looking for. I even got a great deal for my sofas!! Plus i found a great little couch in clearance for my dog!
Aaron was our salesman, he was very helpful in helping us pick out our sectional and entertainment center. Very friendly and knowledgeable about the pieces.
Sofa Mart is a US Furniture Store based in Lubbock, Texas. Sofa Mart is located at 5021 W. Loop 289 Suite SM, Lubbock, TX 79414, USA.
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