I wish I could give zero stars for this "hospital." They refused to treat my feline without 500.00 down and that is BEFORE we knew if he would even need surgery. Did not even want to negotiate a payment plan, and when I did not get approved for care credit, these "vets" that love and care for animals so very much, started telling me places that have "pretty cheap euthanasia." I just brought my cat home to die because a vet that is supposed to love animals can't wait until Friday to get paid. But I'll bet if it was their pet or family's pet, he would have been stitched up in no time.
Above and Beyond...Not so much... Called and got an estimate and made a appointment to board our 2 dogs. This entailed communicating what services were needed for their 3 day stay. Update all boosters, nail clip and bath. Seems simple enough right? At drop off was put through a up-sale drill and asked if I brought food?!? No one at the time of the appointment said we would have to bring food! Told the young lady to just stick to the services asked for when we made the appointment. When we called to let them know we were coming to pick them up we were told they had to dry after the bath, so we waited 4 hours then went to pick up our dogs. Still dirty and un-bathed which we were told was the reason for the delay. We were then told that service was unchecked at the drop off. what they needed time to do was clip their nail, not dry from their bath. I know this because smallest dog bled on our seat on the way home because in their rush they carelessly cut her nails to close. Unbelievable right. It gets worse. We arranged to have our 2 dogs sleep together. That didn't happen. We were told they would be taken out for potty breaks 3 time daily and twice left for a while in a common area to play..... One of our perfectly house broken dogs that has never had potty issues, now poops in her bed! I could not be more upset at the total lack of service for our animals. They are both rescues and we feel an eminence responsibility to insure these animals have the best life going forward in their lives. The whole experience just makes me want to vomit. Never again!
Although this is not our usual vet, we saw him in an emergency. He was great with our dog (& us). He also called to follow up. His receptionist & vet tech were also friendly & helpful.
Gabrielle Hebert
Very good service they were very good with my brother dog passing.very concrete. Thank ya
The day after I brought my cat home, I got an email from this vet on CANINE vaccinations he may need. Also, they did give me the numbers to two different vet clinics that they said offered payment plans, but neither of them does. So yes, thank you for looking at my cat.
EDIT:
Vet and staff are always incredibly friendly and welcoming! A little pricey, however, definitely worth it. I also board my dog at this office. He is very high energy and anxious, but still loves going to the vet!
Above Beyond Pet Care Hospital is a US Veterinary Care based in Lubbock, Texas. Above Beyond Pet Care Hospital is located at 11302 Indiana Ave, Lubbock, TX 79423, USA.
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