Not helpful
I recently went in and switched. The guy helping was nice, but made me feel like I was inconveniencing him because he was taking a long time because he didn't know what he was doing. He also made an inappropriate comment about his girlfriend. The phone service is the absolute worst that I have ever had.
If you're an employee at a T-Mobile location, you should know all about unlocked cell phones. Yeah I get it, you want to sell your phones to get commission, but if I take an unlocked cell phone that I KNOW will get the T-Mobile bands, you should be able to sell me a SIM card to get it to work. Don't just say...."oh it's not going to work". Please educate your employees properly. Don't just train them to sell.
They saved me $260.00 from what I was paying Verizon. Explained why I needed to switch a few things with my plan to make it better. They really know how to save people some money
Great Plans and Coverage is Okay in most areas, there are a few deadzones at South Plains Mall and when going to Ransom Canyon, but speeds are great way faster than Sprint
Helpful staff, provided and confirmed all of the necessary information we needed about switching. They double checked everything accordingly. The salesperson serving us also highlighted everything that goes into our monthly bill and shared everything they know regarding their plans. I would be willing to drive 2 hours again for anything pertaining to our account.
T Mobile is a US Electronics Store based in Lubbock, Texas. T Mobile is located at 6319 82nd St Suite 100, Lubbock, TX 79424, USA.
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