They break devices, void warranties then try to charge the customer. I have witnessed multiple instances of this fraudulent practice. DO NOT DO BUSINESS WITH THEM EVER!
Simply Newer Mac to be specific... If you bring a laptop model that is not that old, but old enough like my MacBook Pro 2011 with a hardware issue, they would tell you that they wouldn't fix it because the model is too old. I understand that they have to contact Apple directly to order a part, but what's the point of this store if they can't fix older models either. I would just go somewhere else and they would lose the money. At least they didn't charge me for the diagnostics. Only for that +2 stars.
Absolute worst customer service experience I have ever had. After updating my iPhone, the screen started freezing. I tried restarting it, restoring it, and restoring it to factory settings. Nothing worked. The rep offered to try restoring it to factory settings for $20 even though this phone is 2 months old, under warranty, and I already did that. I told him I've already tried that and he said there was nothing he could do then. Very rude and didn't care if my phone worked or not. I refuse to ever use this store again.
My husband's phone froze up while trying to back it up to iTunes and ALL his important business contacts were on that phone and not backed up anywhere else (I know, we should have known better). Simply Mac had the phone back up and running in about 30 minutes. Thanks, guys, you saved the day!
Poor customer service and rip you off just because they have a monopoly on apple services. Do not go here
Simply Mac is a US Electronics Store based in Lubbock, Texas. Simply Mac is located at 6002 Slide Rd, Lubbock, TX 79414, USA.
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