I have been coming to this Sears Auto Center for 4 years since I moved to Lubbock, and always had great service. I can no longer recommend you to my friends and family.
(5/5 stars)
30 min later (when I wake up) I try calling them back, but no answer. I tried calling another 5 times within the next 30 min and the phone would ring 6 times before stopping OR it would ring once or twice and then stop -- as if somebody was hanging up on me.
Rude on the phone when making an inquiry. Based on this interaction, I would never take my vehicle here for repair.
New management and new techs everyone seemed nice and helpful.
Incredibly disappointed at what has happened here.
I've been taking my Honda to Sears for the past 3 years and have always had great service and great prices from the staff here.
I scheduled an appointment on Saturday for today (Monday) at 11am.
I once gave this location 5 stars. I must edit my review to 1 out of 5.
An hour later I tried calling another two times and it rang 6 times with no answer, yet again.
******EDIT as of 6/5/2017*******
Can't get a hold of anyone at this location, don't answer the phone and front desk has no way to reach out to techs in back. So disappointing.
Would definitely recommend.
At 8:30am today I get a call from Sears saying that my appointment needs to be rescheduled.
They have a Groupon for alignment special, the only problem is for over 6 months they have not had a tech that can do alignments. I have to try and get a refund from Groupon now since the Groupon expired before they have hired a tech. How can a national chain such as sears not hire a single ASE certified tech that can do alignments. Do not go here for anything!
This is unacceptable. How am I supposed to even reschedule my appointment that you cancelled the day of, if nobody will answer the phone?
Sears Auto Center is a US Car Repair based in Lubbock, Texas. Sears Auto Center is located at 6002 Slide Rd, Lubbock, TX 79414, USA.
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