High cost and a "return early fee" of $25.00! I rent cars often and Thrifty is at the bottom of my rental cars list! Buyer(renter) beware! Only car rental company I know of that requires a gasoline receipt to verify fill-up. I guess that's another way to, "trick" the customer into another fee!
First and foremost the only reason they are getting one star is because we got a descent car. Other than that customer service was horrible. Do not use this car rental if you are traveling. They have more hidden fees than any place I have ever been to. At the time the manager at this location was Sally. We were told by the rep we could refill the gas ourselves or they could and would only charge us for what we used. We literally used a max of $15 in gas. Turned the car in and we were charged over $66 in gas. The manager told us they charge for a full tank of gas regardless of how much we used. We told her the rep did not state that. The manager didn't even apologized she stated the rep would not have made that mistake. People make mistakes and the fact she would not give any type of credit or even apologize for a misunderstanding was unbelievable. The manager instead just argued with me. There were more fees than what we got the rental price for that is very disappointing. Stay away far away from using this place.
The pricing felt fair. I was surprised that if you used a debit card you needed two forms of ID along with proof of when you are departing. This thankfully wasn't an issue for me but just a heads up. The car I was given drove well but had a few scratches on it. The after hours drop box return was very useful considering I was leaving on the weekend when they were closed.
WORST car renting experience ever!!!! They tried to charge an extra $300 in fees that were listed nowhere on their website!!!! Do NOT use them for any reason!!!
Thrifty gets 1 star. I spent hours traveling from overseas and had a reservation. Showed up to pick-up my rental just to find out they ran out of cars. How do you run out of rentals with a person has a reservation? The only thing they gave me was a certificate that I’ll never use. No intent on trying to rent from them again.
Thrifty Car Rental is a US Car Rental based in Lubbock, Texas. Thrifty Car Rental is located at 5401 N Martin Luther King Blvd, Lubbock, TX 79403, USA.
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