We leased a Honda Accord LX. Dylon helped us through the process. He was very courteous and efficient. We like him and would strongly recommend to our friends.
Our sales man Bobby was fantastic,he listened to us and showed us exactly what we wanted and went over all the vehicles with us and kept us informed.. The dealership however not so much. They offered us 13k for our trade and took them 1 week to come up to the 20k we were wanting while 3 other dealerships in the area started at 18,750 and ended at 20k. Ultimately we still wentry with Frank Brown as they had the vehicle we wanted but no reason to tell us our car is worthless and start at 13 with invoice pricing and a discount to then end at 20k but make us pay MSRP with no discount when dealership's down the street are offering way better deals if there would of been another Honda dealership we would of chosen them instead and we would of took Bobby with us ;)
They are the worst sales people I ever met in the car dealers in Lubbock. The sales person even said:" So you guys wasted me so much time and decided not to buy now?" And the manager yelled to us in a very rude way when we tried to negotiate with them about the price. If you cannot offer the price we want, it's okay, but you don't have the right to yell to people!!!This is my first experience that I was treated so rude in public. They might have good cars, but unfortunately, their attitudes make people don't want to buy from them. Too bad!!! I don't think I'll ever come to their place again!!!! I would not recommend at all!!!!
Taken my 04 Pilot with 210000+ miles in several times for service. Every time they've been excellent. Tony Vierra is the man!
Took my daughters Honda in to get the a/c fixed, and found out an axle seal was busted as well. Didnt seem to matter that I did not buy the car there, and luckily I purchased an extended warranty. Dean was very professional, the car was repaired promptly, and they had her back and running. Service was excellent. Also, i have to say back in 2011, I had another Honda Civic I took to them and had the same prompt, professional service from Rudy, work was warrantied, and I would go to them again without hesitation.
Frank Brown Honda is a US Car Dealer based in Lubbock, Texas. Frank Brown Honda is located at 5808 TX-327 Spur, Lubbock, TX 79424, USA.
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