Giving one star is being more than generous, and I would give 0 if I could. The entire staff is incredibly rude to students for no reason. Parking services is a disgrace to the Texas Tech campus. None of the staff is on the same page about the rules, so if you talk to one person one day do NOT listen to what they say. If you have any questions look them up where it can be found in writing. They try and make parking on campus as difficult as they can. Students are trying to park on the University they pay to attend, not at the White House. Relax. Your job is to rob already broke students. Honestly some of the rudest and most incompetent people I have ever come across.
I hate the dust storms and flooding of Lubbock, but Tech Parking Services is by far the worst thing about Lubbock. You'll get your questions answered, barley, but be prepared to be belittled and humiliated by rude students and even ruder supervisors for asking them to do their JOB. You know, what our outrageous fees already pay for.
They also like to lie to save money and fleece you as a student for more. I was told that since I was the first on the waiting list for a parking spot, that I would be upgraded once summer classes started. 3 tickets later, one being on a Friday after 6:30 pm (seriously Tech?), they finally tell me the truth: no, you have to PAY AGAIN for a new permit just for the summer, and then pay again for another once fall starts.
I would give half a star if I could. Anytime you call, they will answer your questions, but only in the most barebone, effortless way possible. You can just tell from their voices that they do not care if you live or die and that you are annoying them by actually making them do their job. I have always been as nice as possible when I've called, because I used to work in a call center and I know how much it sucks to get an angry customer. Even then, if I wasn't nice and polite, I would get written up or fired. There is obviously no standard for conduct here, at all. Their motto should be, "Texas Tech Parking: Go F--- Yourself" because you can tell that that is what they want to say anytime you call them. Supervisor is just as rude as the employees, if not worse. I would think that in any other job they would have been fired long ago. Their attitude obviously spreads to the employees.
Gave me a $20 fine for being idle with my engine on and me being in the vehicle. They said I was parked in a service parking area. Went back and checked to find no sign.
Just rude people. Don't expect to be treated like a person, a customer, or with respect if you call. What is plainly obvious is that they could not possible care less about the members of this community or their job. Honestly the whole department should be gutted and replaced with computers, at least a computer won't talk to you as if you're a misbehaving child or put you on "hold" to loudly insult you to their coworkers, for literally calling and asking how to purchase a parking permit.
As if paying $10,000 a semester wasn't enough to fund the ever disappointing athletic programs of Texas Tech. The greedy hands of the Presidential staff of TTU have come up with another con, I mean "program". That is specifically designed to separate students, faculty, and staff from their money. Paying for a service that many universities used to offer for free. You can now pay almost $600, to have the privilege of parking a mile away from campus. Oh, you want to park on campus well that will set you back about a grand with the price rising every year. But you say, "I am an employee, It is not an unreasonable request to park within walking distance of my building." Well you are wrong kiddo, they do have employee parking, but you have to pay about 200+ a term just to park on the other side of the massive campus. Were you will be forced to use an extremely unreliable bus system to get you to work 30 minutes late. But it is not enough for TTU to simply sale the massively overpriced parking spots. No the real money is in the criminal monitoring services that drive around snapping pictures of legally parked cars and forcing you to pay a fee just for existing. Driving through a parking lot to drop off a passenger at their building, pay a fee. Park your car right next to a sign saying this is the area you park in, pay a fee. Already paid $40 at a pay station so you can park even remotely close to where you need to be for an hour, pay another fee. When you email them about the absurdity of the fees providing photo evidence the same day you were notified as is required. You will not get a response until 30 days later saying it was not enough. Then get an additional late fee because you waited too long to send evidence. If you decide to go into the office prepare to face the completely unprofessional staff, that almost seem to enjoy the misery of the people they are being paid to help. The fact that faculty and students have not protested this incredibly terrible branch of the TTU system blows my mind. But at the end of the day college is no longer about the education of students but separating them from their money.
Honestly the worst people to talk to. They wont help with your situation better luck just paying as ticket you d not deserve then fighting it. I wish I rate less then one star!
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