Very pleased w/service &staff & price was awesome
I walked in and they didn't act like they wanted to sell me anything. There was no Hello, no what are you looking for?, Nothing. I walked back in a second time just to make sure I wasn't making a hasty decision. Exact same thing happened. I guess they don't want my business. I drove down to Velocity bike shop on 50th.
DFC CYCLE & FITNESS heard I was in the market for a new mountain bike via my girlfriend who has done business them for years. DFC Bike Mech Keith personally transported a 2015 Giant Anthem SX all the way up from Lubbock to Palo Duro Canyon State Park for me to test ride. I fell in love with the bike immediately. Keith and I had a great ride in PDC. DFC CYCLE & FITNESS also made easy arrangements for me to purchase the bike.
I am doing a triathlon in May and was looking for a good (and economical) starter road bike. I am 5’1 about 190lbs and was having trouble finding a used one that would be to my height. I called around and the man that answered at DFC said they had two used ones that would fit me. When I go they have one that is about $500 and the man that helped me said that the bike wouldn’t fit my size but didn’t care to explain why. I figured out later that it was too tall for my build. The second bike that did fit me was about $300 but looked very old. The man just stood there while I looked at the bike and tried to get on it. Said it would need some stuff to be upgraded but didn’t give me any information unless I asked a question. I ended up leaving. I was very unhappy with the customer service. I am very new to the whole cycling world and now know that I will not go back to that place for ANY of my future cycling. It was as if the worker did not consider me worth his time since I was only looking at a $300 bike and not a $2000 bike. I ended up buying a bike at Broadway bikes and there’s no comparing the customer service. So if you’re looking for a first time bike or want good customer service I would recommend going to Broadway bikes and not setting foot in DFC
ABSOLUTELY THE WORST BIKE SHOP ON THE PLANET. I WOULD ABSOLUTELY STEER CLEAR OF THIS OUTFIT.
Billy Reed
Amarillo Tx
Dfc Cycles And Fitness is a US Bicycle Store based in Lubbock, Texas. Dfc Cycles And Fitness is located at 6701 Indiana Ave D, Lubbock, TX 79413, USA.
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