All of the employees are super friendly. The PetsHotel staff treat our dogs with lots of love and care. We know our fur babies are in good hands.
In Lubbock from South Texas and needed to give my hundred pound rescue dog a bath. They were kind and gentle and sweet and reasonably priced. I was ever so grateful. Thank you
We have all 4 of our dogs groomed there. Ask for Aaron W.
Veronica did an amazing job. Very pleased with the results
Went for the 1st time to use our free puppy bath coupon I got when I purchased the puppy kit they offer. We had an appointment at 4pm today. Being that it was our 1st time in their grooming salon I specifically asked for whatever service is included in that free offer-no more. I'm a huge penny pincher & try to save whenever I can & wanted to just trial this place & thought what better way than the coupon. My puppy was skittish & it took her about 5 minutes to warm up to the girl who was helping us at the grooming counter. She said since was anxious she'd do a quick bath & get her out asap. I said fine & walked around the store. I picked her up, said thank you & the girl gave me an invoice & wished me a good day. When I get to the register I find out I was charged for "express service." I disputed it & explained we literally just got a bath & I made sure to mention I only wanted what was included in the coupon. The cashier calls a supervisor (I'm assuming) over & he confers with the salon who says they charged because my dog was skittish & nipping. This was news to me that she nipped or that I would be charged for her being anxious & it was never mentioned when I picked my dog up. They then explained that the charge is for the quick service we were given because of her temperament & having to put her in front of other dogs that were waiting. Hmm. How so when we had an appointment at 4? They tried offering me 50% off. I then asked to return to the salon to go talk to the people who "helped" me there. I returned with the supervisor behind me & discussed the issue with them personally. An older woman instructed them to remove the charge & after about 5 more minutes at the register they finally did. My puppy is still being socialized & introduced to new experiences. She is fearful & slightly aggressive at first but warms up to people eventually & usually doesn't take her too long. When I handed her over she was scared but not aggressive & I never witnessed her nip or bite when she was still in my presence. This was extremely poor customer service to not explain charges properly or ahead of time & to not honor what the customer requests. When I said I was there ONLY for the free puppy bath I literally meant that. I will not ever return for any grooming services & they're probably fine with that anyway seeing as how my puppy was too much to handle. I'd rather deal with professionals in that case anyway.
We took our chorkie in to be groomed.
Petsmart is a US Store based in Lubbock, Texas. Petsmart is located at 6801 Slide Rd, Lubbock, TX 79424, USA.
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