Initially, I bought a Groupon for my mom's heater and air conditioning to be tuned up. When the guy gets to my mom's, he informed me that her heater was not working, so he couldn't tune it. So, I ask him how much it would be to fix it and he says that it was about 300. I told him to go ahead and fix it, and he said he did. About a month later the heater isn't working, so I call to have them go check it. I was told it was back up and running and that the unit needed to be cleaned. So, I paid about $183 to get him to clean out the unit. I asked him if I needed to get the air conditioner checked and he said he checked it and It was running fine. Two weeks later, I go to my mother's house and it is hot...i turn on the air conditioner and all I hear is homing and there is no air. Call Gibson again, and was told that they did the work they had said they did and that they have pictures to prove it...i asked to see these "pictures" and he proceeded to tell me that he already deleted them. Now, he's telling me it will be about another 300 to fix...so, I'm calling someone else and just going to place this review here so that others can avoid them before spending so much for nothing.
We've had a couple of issues in the last month with our unit we purchased about 3 years ago, and they have been very quick to fix it. They have always been incredibly quick to respond to our calls, even after hours. Their technicians are always prompt with their appointments, very friendly, and we have never had any issues when it comes to payment. Would definitely recommend!
Gibson Plumbing Heating Ac is a US Plumber based in Lubbock, Texas. Gibson Plumbing Heating Ac is located at 11703 US-87, Lubbock, TX 79423, USA.
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