I'm giving Ulta 3 stars because you don't really know what you going to get walking in. I've been to the store and still go...around 10-15 to as a year. Im a make up fiend. Sometimes when I go...the staff are friendly and incredibly helpful. Ready to wait on you hand and foot and the store is lovely and clean...well stocked and smells good. Other times...the staff are rude and irritable. I usually ask opinions on new products on the girls wearing more make up and looks the most made up. For obvious reasons. And they can make you feel like just looking at them is just too stressful . like asking what they think of Bare Minerals New lip gloss in Sugar is sticky on the lips or smooth and silky. Like that really overwhelms them and they get rude and reply with "dunno. Don't use it. Haven't." ect and the store is messy and has nothing in stock...so for me...it just depends. I try to go early morning before the girls are worn out..tired and assumes everyone is stealing.
Often here, love almost everything they offer. Seemingly don't carry a lot in the super light shade range nor deep. Sometimes don't carry full lines of a brand either. One of the few that didn't get MAC products. But great for finding some hair care!
My girlfriend recently had her hair cut here and the hairstylist dropped her glasses on their tile floor, which of course broke them. The stylist admitted to her boss that she dropped them to which the manager told my girlfriend “you should have had warranty, we can only offer you $80 and a 10% off coupon to ulta”. The glasses cost 3 times that amount and we provided them with a receipt. However, we just keep getting the run around from managers and now they are saying my girlfriend broke her own glasses. We definitely will never be back to Ulta and are working on a law suit with a lawyer.
Wonderful store! Helpful staff, great tester samples, and always well stocked. I'm a bigger fan of ulta due to their rewards program. In a bigger shopping center but always plenty of parking.
While I love Ulta and have not had a bad experience with their stylists, their policies need work. I booked an appointment in July with my usual stylist, however yesterday when I called to change the time (I got an interview and they had only one time available), I was told that my regular stylist was no longer with Ulta and that no other stylists had availability. This would not have been an issue, if 1.) I had been notified of the change and 2.) If the date of the appointment was not my only day off that week. This is not the first time a regular stylist has left the company and no one has notified me. I don't have the time to drive over an hour out of my way to another Ulta and I don't have the luxury of taking time off from work to get my hair done. If the company changes their notification policy, I will once again be glad to refer friends/relatives to the salon. The stylists, themselves are good...I have unusually thick and coarse hair and very few salons actually have stylists who are trained on that type of hair.
Ulta Beauty is a US Hair Care Studio based in Lubbock, Texas. Ulta Beauty is located at 6070 Marsha Sharp Fwy, Lubbock, TX 79407, USA.
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