I asked for very natural highlights and paid extra to get as many as needed. The girl put basically the cheaper price worth of foils and made them completely chunky after I asked multiple times to make sure they were small and natural looking. I will never return! My hair looks horrible and now I will have to pay WAY more money out somewhere else to FIX my hair and then do it the right way. So dissapointing!
I have always gone to MasterCuts ever since I’ve moved to Lubbock, despite their reviews. However, today I’ve decided not to ever go back to the facility. I walked in and was told that there was a 10-15 minute wait. Knowing the time limit, I decided to go walk around. I came back and checked to see if my name was called... it was. No problem. I waited around... well, customers continued leaving and no one was being called back. With an hour wait behind my belt, and looking at the row of empty chairs, I decided to leave. The customer service was extremely poor today. I would check elsewhere or listen to the reviews before wasting your time.
First of all, this is the WORST place to get your hair cut! I have an undercut with about 6-8 inches of hair all around. Asked for my undercut to be at an EVEN 2 and the Lady cut it and then started to FADE IT. I NEVER WANTED A FREAKING FADE! I then asked her to layer and add texture to my hair and she kept on saying that I COULD NOT texturize my hair. 3 different "stylists" or should I say sorry excuses for cosmetologists, wanted to argue with me when I am not stupid, I cut hair and I dye it on a consistent basis and I know that my hair is texurizable. A different employee started to "fix" my hair and made it 1000x WORSE. Don't go here, they will anger you and ruin your hairstyle.
The poor guy that cut my hair had no idea what he was doing, I laughed as I left. Have the freakin guts to say that you don't know how to cut short hair or something, but so it goes with a cheap place and beginners. Will never go back!
The lady literally ignored me when I told her what I wanted. (An undercut long on top so I could style it backwards or to the side) I told her that I Did NOT want it faded to which she replied, "I'll make it look pretty." She faded the whole damn thing...
Mastercuts is a US Hair Care Studio based in Lubbock, Texas. Mastercuts is located at 6002 Slide Rd Ste 68204, Lubbock, TX 79414, USA.
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