They ordered an item we haven't been able to find in Lubbock. Super nice employees!
SADLY...ALL THAT HAS CHANGED OVER THE LAST YEAR!
I was so happy when Natural Grocers opened. Their Mission included providing affordable healthy products, education & information about the products they carry, and friendly service. They lived up to all that and more with employees who really cared about people and who were generally pleasant and smiling. This store quickly became "my grocery store". I loved shopping several days a week for fresh produce and whatever else I needed or wanted. The staff always greeted everyone as they came in, and all seemed eager to greet customers throughout the store and check to see if we were finding everything we needed. They were comfortable answering our questions to educate us....and eagerly helped us by offering to special order any items they didn't have in the store, or order cases of things we used lots of. The staff members got to know the customers, and customers felt like they belonged.
You will find high quality organic certified food products at Natural Grocers. Some prices are high, but many are quite competitive. The layout is smooth and sensible. The staff is friendly, knowledgeable and helpful. They also have an extensive selection of supplements and natural beauty products. They are a great place to slowly stroll through to see all the surprising products they carry. Perhaps you can do that while you wait for one of their afternoon informative programs they give often on weekend afternoons.
I have come to dread entering the store. I go to get just what I can't find elsewhere and can't do without. Many of my friends have stopped shopping at Natural Grocers altogether.
I enter the store & often no one is in sight...staff or customers. I shop up & down several isles before I run across any employees or customers. When I do see employees (even when there are customers) they seem to be avoiding any customer contact....and sometimes even act like they're suspicious of everyone. They don't look at customers unless the customers speak to them - which I usually do - and they don't ask if the customer is finding everything ok or expressany other greeting. They just quickly respond "hi" then look away to rush on.
I go in only about 3 or 4 times a month, now, & get out as quickly as I can since the atmosphere is so uncomfortable. Even checking out is odd since often 2 or 3 customers will be waiting at the register with no employees in sight for 2 or more minutes, only to be checked out by some lady who looks at us with suspicion & momentarily forces a short smile. Wierd....
This has become the most unfriendly, unwelcoming store I've been in.
The staff were too busy following me and my friend around the store. Didn't have much time to enjoy looking around for a new natural grocery store. I will never step foot in that establishment ever again. I could understand if we walked in with a giant purse ,but we literally had nothing on us except wallets, phones, and workout clothes without pockets. I can see why many people just recommend me to go to Sprouts. At least they welcome new customers.
What happened to employees like Windy, Emily, Randy, Trevor, Jeff, Sharon, and Adam???!! I guess they moved on to other friendly places.
The Store Mgr is Wonderful and Helpful. But I'm VERY DISAPPOINTED that corporate decided to take Hemp off the shelves the same week it was introduced. I'll go elsewhere along with about 60 friends that wanted to purchase it.
These current employees sure could have learned some valuable lessons from those individuals!
Natural Grocers is a US Grocery Or Supermarket based in Lubbock, Texas. Natural Grocers is located at 7208 Slide Rd, Lubbock, TX 79424, USA.
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