They have a lot of beautiful clothing for babies.........
A wonderful place to shop for babies and toddlers
2 Saturdays ago, my mom took her 3 year old granddaughter in there and found a pair of Mini Melissa's. My Mom told the sales associate that she was currently in a size 9 but the sales associate told her that they ran a size LARGER. The sales associate fit my child in a size smaller (8) and she wore them out of the store. She came home 4 hours later and I noticed the shoes looked small. I pulled them off and she had blisters on her big toes! My mom went back to the store that day to let them know and was told the shoes could only be returned if they were re-sellable. Of course, a 3 year old will put mileage on shoes quick so at this point, they were not.
I went in and spoke with the Manager, Chelsea (orange hair) and explained that the sales associate fit my child with the wrong size even though she said they run a size larger. Chelsea then said, actually they run a size SMALLER! Well this made sense because the shoe was so small. Surely, they would immediately make right on the mistake THEY made and give us the proper size shoe. No. Chelsea said ultimately it is up to the customer to choose the right size.
Every single time myself, a friend, or a family member has gone to this store, the staff has been so helpful and knowledgeable. Everyone knows how the different brands fit, and have helped me find the right sizes for my little man in sweet bamboo, kickee, mudpie, and even little Ralph Lauren shoes. I cannot speak highly enough about not only the staff, but the owners. I can genuinely say that Luddy and Linda care about every customer that walks through the door. This is not an inexpensive place, but the staff and quality of the product makes every penny spent worth it! I love when I find out someone I know is expecting so that I can refer them to this store! They also have great sales all the time, which most definitely helps this momma!
First off, let me start by saying this is my first bad review. Look at my other google reviews, all 5 star. This is a precious store. The items are displayed beautifully and are of excellent quality. My mom and I have been customers since they opened their store. My mom has spoiled my girls with many items from My Cup of Tea Baby with no issues from the selections we have made. Unfortunately, the service does not match the beautiful facade.
I absolutely love this store! The people who work there are so nice and helpful, and don't pressure you or follow you around trying to make a sale at all. They are all so friendly, and just helpful! Will DEFINITELY be making big baby purchases here as well as a registry! Even my husband doesn't dread going baby shopping when I mention My Cup of Tea Baby! If you get the chance, definitely go support this beautiful, local, wonderful store!
This would be totally different had my mom gone in and selected the shoe size off the shelf or even fitted my daughter with them herself. This is not a cheap shoe folks ($55). The fact that the sales associate of a high-end boutique not only fit her with the wrong size shoe but gave the wrong information on the brand and then said sorry it's our responsibility is simply not right. It was a week ago that I left the shoes there and just now received a call in which Chelsea says she spoke with the owners and they would not exchange the shoes. Apparently, the owner was having surgery which was cause for the delay. Very sorry but this should have been resolved that day, by Chelsea. I cant imagine she told them the entire truth because I believe they would have made it right. My mom went back to pick up the shoes and Chelsea told her the staff has been corrected but their is nothing more she can do. She has done a huge disservice to this precious store. She is pretentious and rude. We will no longer be shopping here. You can buy everything sold here online. We like to support local business and are very willing to pay the premium price for quality service. Luckily, more baby and children boutiques have popped up that I will be trying and supporting here in Lubbock. My Cup of Tea Baby still has quality items but don’t bother with the staff. If it is Chelsea, you will get better service at Wal-Mart.
My Cup Of Tea Baby is a US Clothing Store based in Lubbock, Texas. My Cup Of Tea Baby is located at 2713 26th St, Lubbock, TX 79410, USA.
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