So it seems to me that the folks that work here mistake the store for their living room. I walked up to 3 employees (Mr. Man bun mad, two other girls, one smacking gum like she wanted every last calorie extracted from it) who were so into their conversation and asked where an item was, they gave me a whatever answer and told me to go find a lady called Ariana who was awesome and who knew where everything was. I was stunned by that response and the lack of drive to learn where anything was or to simply walk me to the direction of where I could find it. Geez at least try. They baisically all said in unison "we don't know anything we suck and can care less, but Ariana is awesome were gonna get back to talking now"...wth?? So I guess forever 21 in Lubbock Texas pays their employees to stand around and chat. So if you're looking to get easy money, there you go. I will be sticking to purchasing online forever 21 in Lubbock royally sucks and it seems they know it and are A-OK with it. Ariana is awesome by the way, dressed professionally handles herself well and all. Keep it up. The others are an example of what not to do #fail
I was a fan of this store, every time I go to mall this store was my first preference! But today I got terrible experience and I'm so disappointed about their behavior and customer service when I tried to return something :(. At the time of purchasing an item, they'll always mention something of their return policy, but don't go for that! What they mention that's incomplete and if you try to return something they'll be very very rude and arrogant!
Terrible return policy on cheap clothing.
Love the clothes in this store. Rude associates who aren't very attentive to customers.
So I went Into the changing room with my little sister and the old white lady didn't say anything. The second time I try to do it she comes to me and tells me it's store policy. Alright that's fair. But I asked her why is she saying something now when a while ago she didn't say anything. She said idk who let you do that but you can't do that here. I said that's funny because it was you!! She walked away from me and before turning the corner under her breath said it's store policy idk why you're complaining. And thats when I called out to her and told her to not sass me. The customer is not always right but I was today, y'all need to learn to shut your mouths
Forever 21 is a US Clothing Store based in Lubbock, Texas. Forever 21 is located at 6002 Slide Rd, #G5, Lubbock, TX 79414, USA.
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