One of Mr Magics guys accidentally hit a pothole and bent one of our rims. He took care of the repairs with the most positive of attitude. Not once did he or his helpers deny liability or try and get out of repairing it. AND the car was cleaned to perfection. I highly recommend these guys.
Sometimes accidents happen...
Absolutely unprofessional and unbusiness-like. Though this is advertised as mobile detailing, I had to drive out to a storage unit to receive services. The owner Kevin was unwilling to schedule a specific time at which to meet, instead saying to "Just call me in the morning sometime." He hardly gave a description of what exactly entailed an interior/exterior clean, other than $150 for an included wax. There was no set time to pick up my car, I was merely instructed to arrive in the afternoon. Initially my car looked clean, but the next day when I further inspected there were a quite a few sloppy details I noticed. One, a personal possession of mine was missing from the center console, which I was very upset about. A large new water stain had been created in the back from where the seat had been drying when I picked it up. The visors and roof plastics remained uncleaned, the side doors still had areas which hadn't been cleaned, areas of the carpet hadn't even been shampooed, crevices still contained dirt, the headliner was not addressed, the trunk hadn't been shampooed, the front hood of the car still had remaining bug splatters, and the rims had a remaining film of soap scum that I could simply wipe off. When I addressed my missing possession and asked for further inspection, the owner offered no apology and said it might be in the vacuum cleaner, and once again offered no set time in which to address the issue but merely told me to call back the next day. On that day I was told he'd be able to meet me after 3pm but when I called later, I was told he was once again busy and to yet again call him the next day. At this point I told him over the phone I was very unhappy with the loss of my property and the unsatisfactory cleaning job he had done. He then began to yell and say, "No one cares about your little rock" (a piece of raw turquoise rock a dear friend who passed had given me) and repeatedly told me over and over, "Your car was nasty." He vacillated from saying his daughter had seen the rock to hadn't seen the rock, said it was my own fault, claimed the backseat stain was already there, told me my car was old and he'd worked on much more expensive cars than mine, said that old cars had impossible stains to clean, and basically took no responsibility for my lost property and for the sloppy job he had done cleaning my car. When I said after the way I'd been treated I'd like a refund, he laughed and said it wasn't going to happen, and to yet again, "call me tomorrow morning" so he could simply, "look at the car". After this horrible experience I can't wait around for an undetermined time and and place to address this issue and risk being treated aggressively and disrespectfully in person. At no point did I yell or revert to personal attacks, instead I endured this verbal abuse for 20 mins over the phone. The job was so poor I don't consider services to have been rendered, not to mention the loss of my property and the joke of an excuse for 'customer service'. Such classless behavior, I am shocked. I now have to accept that my turquoise is gone. My car still needs a complete detail and I will pursue services elsewhere. This has been the most unmagical, unpleasant customer experience of my life.
Mr Magic is a US Car Wash based in Lubbock, Texas. Mr Magic is located at 12109 Frankford Ave # 2, Lubbock, TX 79424, USA.
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