Lubbock has so many amazing bakeries. Spare yourself the headache and go somewhere else.
So, I get to the store, the people at the register get a look at the gross, melty mess the pie has turned into in the 20 minutes since I’d left, and they try to tell me they can’t do a refund and try again to blame me for clearly having done something to the pie! Blaming the customer is clearly in their training if I got the same lip service from three people until the guy I spoke with on the phone came up to give me my refund. No apology or remorse at all. They don’t think they did anything wrong, and they don’t regret any inconvenience this might have caused me.
TERRIBLE customer service. I purchased a whole millionaire pie that I was supposed to be able to go home and serve my family and friends. However, the pie was not set correctly, so the bottom layer was soupy, and the whipped topping was sliding all over the place. I called within 10 minutes of leaving the store and was first told they can’t give me a refund after a pie has left the store. Then I was blamed for “obviously” having left the pie on my counter or something else to cause the pie to melt. Finally, they checked another millionaire pie that was out in their shop front/case at the same time and realized the pies were not set. I was told I could come back to the store and get a refund.
Can I just live here?! I've loved these desserts since I was a child, and their cloud sand which! They do their thing very well and I am a fan. Coconut cream pie, thumb print cookies, cherry cheesecake get them all and skip lunch :)
I love this place and always have a good experience when I eat in the restaurant. Recently I got a to go order and was disappointed the crust on my quiche was missing and the pasta salad got everywhere. I'm not sure what happened to my box before they handed it to me but I'll be dining in from now on. The thumbprint cookies are my favorite and the mini muffin with each order is a really nice touch!
Love to go get their daily specials! Great food!
I hope they enjoyed their little moment of pride in not apologizing to me because they’ve lost my business. I realize I’m just one person, but I doubt I’m the only one they’ve treated this way. Absolutely awful. I’ve never been so disappointed with the entire staff of a business!
First time here and love it quite place very clean place! I will be back Thanks !
Sugarbakers Cafe Bakery is a US Cafe based in Lubbock, Texas. Sugarbakers Cafe Bakery is located at 4601 S Loop 289 Suite 1, Lubbock, TX 79424, USA.
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