I went to ship a laptop to a coworker, and UPS (not the store, but UPS itself) messed up the shipment and sent it back to the store. The owner drove the laptop down to the UPS hub herself to get it to its destination on time, and called me several times to give me updates. I really appreciate her going the extra mile to correct the mistake UPS made. I will always be a customer!
I've used the ups store on 98th and Indiana for years. They have great people there to help with anything. I recommend them to everyone for all your shipping and printing needs.
However, the customer service rep at this UPS store is so wonderful, she even helped me repack my item and get it sent off without trying to bump up the costs! I wish I had a business so I could try to hire her away! I cannot speak highly enough of her excellence in customer service! Job well done!
I don't usually write reviews, however I have had truly wonderful experiences with this store!!! Other shipping companies within the vicinity have recently decided they are interested in selling shipping materials and will reject nearly every package you take there unless it is shipped in their box.
The VERY Best Customer Service on the PLANET ! Love you Lisa, Ryan!
Rimple delivered the highest quality customer service ever! I went in on 12/12 because I needed a resume printed for an interview. Their customer computer was acting a little strange, so I got in line. She worked with me at the computer, and finally took my USB to the back and used the printer in the office. She was pleasant, and juggling me needing a resume and everyone needing their gifts sent! She did not make me feel like a burden and the copy only cost a quarter. To work that hard for a quarter is IMPRESSIVE!
The Ups Store is a US Finance company based in Lubbock, Texas. The Ups Store is located at 3410 98th St Ste 4, Lubbock, TX 79423, USA.
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