Customer service is terrible. The employees generally don't know about the books or access codes they are selling. If you ask questions they either say they don't know or they have to question another employee. I went in there to rent a textbook and buy an access code for a course. They offered the access code only "since it already has the etext with it" and I got home and tried to access the etext and there wasn't an etext. I called them to only be told that "it was out of their hands and they couldn't help me."
Worst customer service. My books were placed on backorder (I wasn't notified at all by the employee), and when I asked about them, he blew me off. Never getting books from here again, second bad experience.
This was a second generation book purchase. They are as good with the students now as they were when I was at Tech!
From my experience, customer service was awesome. This was noted as I participated in textbook reservations, where you just send in your schedule for class and they figure out the books for you. One of my books was not available , so they even checked other bookstores to ensure that I got it (though it turned out that I did not need it). I did verify with my professors to ensure that each book correctly corresponded with my books, and all of my books were verified to be ok. Even if there is a mismatch, they have a clear return policy noted on your receipt.
They have all of the textboosk I needed (amd are cheaper than Barnes and Nobles) and the clothes are cute! However, I stood in line for a good 30 minutes on two seperate occasions!
Varsity Bookstore is a US Book Store based in Lubbock, Texas. Varsity Bookstore is located at 1305 University Ave, Lubbock, TX 79401, USA.
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